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Guest FAQ |
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 Are the rates on your site per person or
per room per night?
Does the price include any meals?
How accurate
is the information contained on this site?
How do
I make the payments?
What ID do I need to check-in?
Can
I extend my stay once I am there?
Is
my children's cost included in your rates?
Can I cancel a booking?
Is
there a waiting list for sold out hotels?
How long
will it take Indian-hotels.co.uk to respond to my reservation
request?
How do I check on my request for lodging?
Does Indian Hotels charge me for
the reservation service?
What
are Rack Rates?
What are
the Rates in Green? 
Where can I find descriptions of hotel facilities
and rooms?
What if I have forgotten my confirmation
number?
How can I advise the hotel of my preferences
regarding room type, view, etc?
When
will my reservation be at the hotel?
How
do I book a Hot Deal?
Can
I book more than one Room for my Hot Deal?
Do I receive confirmation of my Hot
Deal booking?
Why I am not getting instant confirmations?
I'm looking for a hotel in Mumbai.
Can you help me?
What number do I call to make my reservation?
What happens to my personal details
when I make a booking or subscribe to the newsletter?
Where
do we can book the hotels?
Please explain the hotel rating used
on the Indian-hotels.co.uk?
Are
the rates on your site per person or per room per night?
All the rates displayed on our site are per room (not per person)
per night.
Does
the price include any meals?
If there are any meals included in the price, this will be made
clear in the accommodation website. Hotels in India generally
do not include breakfast in their rates.
How accurate is the information contained on this site?
We carefully check the information on Indian-hotels.co.uk to
ensure it is accurate. However, the information and prices shown
may have changed by the time you come to book as, regrettably,
errors do occur. On occasions, certain facilities or amenities
such as swimming pools or restaurants may not be open or available
due to maintenance, adverse weather conditions, insufficient
demand or other reasons outside our control.
How do I make the payments?
When you make a booking with Indian Hotels, you shall receive
a booking ID for your reference. Once we confirm the hotel reservation,
we shall be sending a link to make the payments by credit card
(By Fax Authorization).
What ID do I need to check-in?
You will need to provide a copy of your hotel vouchers, which
we be available to you online and you may take the print out
for your reference.
Can
I extend my stay once I am there?
You may be able to extend your stay if you wish. However, this
must be done in consultation with the hotel. Please note, the
tariff may be different from what you received booking through
Indian Hotels.
Is
my children's cost included in your rates?
Any applicable children costs will be detailed and are payable
direct to the hotel.
Can I cancel a booking?
Yes. Visit the link cancellation
available on the top of the page. You will require the booking
ID, the username and password you provided at registration to
cancel or modify a booking.
Is
there a waiting list for sold out hotels?
In certain instances, Indian Hotels can make reservations at
sold out properties. You may send your reservation request by
filling our reservation form.
How long will it take Indian-hotels.co.uk
to respond to my reservation request?
All reservation requests will result in a new screen showing
a booking ID, which should be kept and used with any future
correspondence with Indian-hotels.co.uk. Additionally, all reservations
will be followed up with an email within 2 to 4 hours using
the same Booking ID with the status of your reservation.
How do I check on my request for lodging?
You may view your reservation using the "my
account” link at the top of the page. You may also
use our support form to get in touch with us, please include
your "Booking Number" which you will receive after
you submit your booking.
Does Indian Hotels charge me for
the reservation service?
No. Indian Hotels does not charge you for making a booking through
this site.
What
are Rack Rates?
Rack Rate is the rate a hotel would offer you if you approached
them directly. Almost all accommodation providers offer a special
Internet rate for rooms booked through Indian Hotels.
What
are the Rates in Green ?
We call them our “Cool Rates”.
“Cool Rates” save you money. Because of the large
number of lodging reservations we process, we are able to negotiate
special rates with the properties. Booking a room marked as
a “Cool Rate” gives you both savings and security.
You can't beat that!
Where can I find descriptions of hotel facilities
and rooms?
When you select a hotel, click "More lodging/hotel info”
to display detailed information about the hotel.
What if I have forgotten my confirmation
number?
You can contact us by using our support
form, mentioning the details of the reservations.
How can I advise the hotel of my preferences
regarding room type, view, etc?
When making your booking, please advise us of your preferences
in the section marked "Special room requests". We
shall forward the request to the hotel. Although we will try
to meet your request we are unable to provide you with a guarantee.
Occasionally, we receive more requests for a particular room
type than we have available in a particular hotel or resort.
When this occurs, we honour requests based on availability at
check in.
When
will my reservation be at the hotel?
Your name will not appear at the hotel until 72 hours before
your arrival date. Rest assured, the room is booked; however,
the hotel just does not know that you will be the person staying
in it.
How
do I book a Hot Deal?
Hot Deals are booked from the Hot
Deal page. Start by selecting the Hotel/Hot Deal you are
interested in and follow the steps to complete the booking.
Can
I book more than one Hot Deal?
Of course you can book as many Hot Deals as you like, although
you will have to fill out a separate booking form for each Hot
Deal.
Can I book more than one room for my Hot Deal?
You can book up to five rooms for any Hot Deal, subject to availability.
Do I receive confirmation of my Hot
Deal booking?
When you successfully complete your Hot Deal booking, a booking
ID will be generated.
We recommend you record this number and the booking details.
You will also receive confirmation of your booking via the email
address you provided on the booking form. And on receipt of
the payments, you shall be sent the hotel vouchers.
Why I am not getting instant confirmations?
The per night charges (including tax) will be provided along
with your confirmation number via return e-mail in approximately
24 business hours. Many hotels have yet to develop 'instant
online reservation' technology in India, however quite a few
people want to stay at these hotels. In such cases the reservation
request comes to our staff (via a secure server). We then contact
the hotel to find availability at the rate displayed, make a
reservation and send an email to the client quoting the final
confirmation. At this moment we request you to make the payments
for us to issue the hotel vouchers.
I'm looking for a hotel in Mumbai.
Can you help me?
Our reservation agents are unable to do individual searches
for clients due to our high volume of reservations. Please use
the Lodging Search Form
to identify availability and rates.
What number do I call to make my reservation?
You only need to call one number to make your reservation. Call
+91-141-2226126. Please do not
call us for getting telephone numbers of the hotels and hotel
information. Use our search options to search for hotels.
What happens to my personal details
when I make a booking or subscribe to the newsletter?
When you visit this site, the information you provide is used
to enhance the services we offer and to personalise other special
offers.
Click here for more information.
Where
do we can book the hotels?
At present Indian Hotels. CO.uk is offering hotel reservations
in India. You can see the complete hotel
directory.
Please explain the hotel rating used
on the Indian-hotels.co.uk?
To learn more about the hotel rating, please visit the hotel
rating details page.
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